Refunds and Return Policy
1. Application for Returns/Refunds
Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service,
Buyer may apply for return of the purchased items (“Item”) and/or refund prior to the expiry of
the EMP Shopping Network Guarantee Period as stated in the Terms of Service.
EMP Shopping Network Guarantee is a service provided by EMP Shopping Network, on User’s
request, to assist Users in dealing with certain conflicts which may arise during the course of a
transaction. Users may communicate with each other privately to resolve their differences or
approach their relevant local authorities to assist them in overcoming any dispute prior, during
or after using EMP Shopping Network Guarantee.
2. Application for the Return of an Item
Buyer may only apply for the refund and/or return of the Item in the following circumstances:
• The Item has not been received by Buyer;
• The Item was defective and/or damaged on delivery;
• EMP Shopping Network has delivered an Item that does not match the agreed specification
(e.g. wrong size, colour, etc.) to Buyer;
• The Item delivered to Buyer is materially different from the description provided by EMP
Shopping Network in the listing of the Item; or
EMP Shopping Network will review each Buyer’s application on a case-by-case basis and, in its
sole discretion, determine whether Buyer’s application is successful.
In the event where Buyer has commenced legal action against EMP Shopping Network, Buyer
may provide the formal notification from the appropriate authority to EMP Shopping Network
to request EMP Shopping Network to continue to hold the purchase monies until a formal
determination is available. EMP Shopping Network will, at its sole and absolute discretion,
determine whether it is necessary to continue to hold such purchase monies.
3. Condition of Returning Item
To enjoy a hassle-free experience when returning the Item, Buyer should ensure that the Item,
including any complimentary items such as accessories that come with the Item, must be
returned to Seller in the condition received by Buyer on delivery. We will recommend Buyer to
take a photo of the Item upon receipt.
4. Liability of Product Return Shipping Fee
i) In the scenario of an unforeseen error from the seller's end (i.e - damaged, faulty or wrong
product delivered to the buyer), EMP Shopping Network will bear buyer's return shipping fee.
ii) In the scenario of the buyer's change of mind, buyer shall get seller's consent prior to the
return request and buyer will bear the return shipping fee.
iii) In the scenario where both seller-buyer disputing the party liable for the return shipping fee,
EMP Shopping Network at its sole discretion will determine the party liable for the return
Buyer will only be refunded after EMP Shopping Network has received the returned Item. In the
event where EMP Shopping Network does not receive the returned item, EMP Shopping
Network will be at liberty to refund the applicable sum to Buyer. The refund will be made to
Buyer’s credit/debit card or designated bank account, whichever is applicable.
7. Communication Between Buyer and EMP Shopping Network
EMP Shopping Network encourages Buyers to communicate with us in the event where
problem arises in a transaction. As EMP Shopping Network is a platform for Buyers to conduct
trading, Buyer should contact EMP Shopping Network directly for any issue relating to the Item